The easy part is becoming the hard part

So the part of this process that I thought would be easiest is now becoming a pain in the butt! All I want to do is pull the court records from Kansas. I have attempted calling the court records office repeatedly, no one answers. I attempt to look them up online, no records shown, I try to fill out an application, it won't let me type it. I print out the application, the only form they have and it is not a form for what I need. I really didn't think this part would be this hard. I had talked to them in the past, but just want to confirm what they need. Oy Vey!!